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Frequently Asked Questions

Frequently Asked Questions

Q. Can you handle most major brands of ink and toner?

A. Yes. We refill all the major brands of ink, including HP, Canon, Epson, Lexmark, and Dell. Click here to see a list of the brands.

Q. Are your products 100% Guaranteed?

A. Yes, our products are 100% guaranteed.  If you have a problem for any reason with one of our products, just return it to us for a full refund, or exchange, and get a 10% discount on your next purchase.

Q. What’s the difference between OEM, Compatible, and Remanufactured?

A. OEM is an abbreviation for “Original Equipment Manufacturer.” When you see a product described as OEM it is a new “name brand” cartridge from Canon, Epson, Hewlett Packard, etc.

Compatible Cartridge – A brand new cartridge made with new plastics and parts. It’s designed to meet or exceed the OEM specifications and high standards of quality.  They are 100% brand new and economically priced compared to expensive name brand cartridges.  Using compatible generic replacement cartridges will not void your printer warranty.  We carry many 100% new compatible imaging supplies: Brother Laser/ Fax Cartridges, Thermal Fax Rolls, Media Sciences Solid Ink and Color Cartridges for many of the popular color printers, Pitney Bowes, Canon and Brother Inkjet cartridges, Copier Toner, and Ribbons.

Remanufactured Cartridge – A cartridge that has been recycled to meet or exceed OEM specifications.  Most cartridges use a “Virgin OEM Core” (an OEM cartridge that has not been remanufactured) and has 70-80% new parts including a new long life drum. The remanufacturing and recycling process involves collecting, disassembling, inspecting, cleaning, reassembling and filling the virgin OEM cartridge with ink or toner respectfully. We ensure that all our remanufactured cartridges are filled to highest capacity during the remanufacturing process. We carry a variety of remanufactured ink and toner cartridges for HP, Dell, Lexmark, Epson, Xerox, and Canon Pixma printers.

Because of the intellectual property rights (IP) of certain manufacturer’s such as HP, Dell, and Epson, it is ILLEGAL to sell compatible cartridges made from these manufacturers. We comply with all of the necessary IP laws and do not sell patent infringing products.

Q. How does remanufacturing help the environment?

Every year, more than 300 million plastic printer cartridges end up being thrown away and ending up in landfills in the United States and around the world – almost eight cartridges are thrown away in the United States every second, industry sources say. While we can never completely stop the cycle of cartridges entering the waste stream, we can at least stem the flow.

Remanufacturing matters. Every cartridge that is remanufactured is one fewer going directly to the landfill.  For every remanufactured cartridge purchased, it’s one less new cartridge that needs to be produced, saving it from entering the waste stream and from draining the planet’s natural resources.

Read more about InkCredibles’ commitment to the environment and remanufactured cartridges.

Q. Will these items void my printer’s warranty?

A. NO!  The United States Government does not allow manufacturers to void the warranty. The MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT protects you. The basic overview of the ACT is that a manufacturer of a printer you are using cannot void your warranty because you use a cartridge or a refill kit manufactured by someone other than the printer manufacturer. This prohibition includes use of compatible cartridges, clip-ons, continuous feeding mechanisms, refill kits, inks, etc. Know Your Rights!

Q. My printer model is not listed on the cartridge box I received. Is this cartridge compatible with my printer?

A. Not every compatible printer model is listed on the outside of each cartridge box. Because some cartridges fit as many as 50 different printers, there is simply not enough space on the box to list each compatible model.  InkCredibles stands by our “100% Performance Guarantee.” Should you experience any kind of problem with one of our cartridges, InkCredibles will replace it free of charge and extend a 10% discount of your next cartridge purchase.

Q. Are your remanufactured ink cartridges filled to capacity?

A. Yes they are.  Unlike the “Starter OEM Cartridges” which usually come with your printer, these cartridges are re-filled to maximum capacity.  This means you get anywhere from 30-50% more ink depending on the cartridge model.  We offer standard and extra high yield ink and laser toner cartridges on certain models of cartridges.  When ordering inquire whether your cartridge is available in a High Capacity cartridge also known as an Extra Large. Extra high yield or extra large cartridges offer better value for your dollar.  Page yields are set at 5% coverage; therefore, the type of printing you do will determine the ultimate page yield of a laser or ink cartridge.

Recently, HP started selling ink cartridges for 25% less but they contained 50% less ink, creating the illusion to the consumer that the cartridges are cheaper than generic or remanufactured cartridges. DO NOT BE FOOLED BY THIS TACTIC! You the consumer will end up buying twice as much OEM ink to get the same yield as our generic and remanufactured cartridges.

Q. Why does my ink cartridge have a different letter (like A, G or D) on the end of the name?

A. The letters on the end actually indicate the amount of ink that a Hewlett Packard OEM cartridge contains. Regardless of the letter at the end, the physical cartridges are exactly the same. Because each of our remanufactured cartridges are filled to capacity, these letter designations do not apply to our cartridges; they are all filled to capacity and will fit your printer properly.

Q. There is little or no ink coming out from the cartridge. Is it empty?

A. Due to changes in temperature and transportation conditions sometimes cartridges may appear to be empty or defective once you initially install them into your printer.  A simple procedure can remedy this and get your cartridge back into working order.  Please do the following: 1) Take a paper towel and fold over twice ending up with a small square shape. 2) Completely soak the square paper towel in warm water and place on a flat surface. 3) Place your cartridge over the towel with the print head over the towel making contact with the moist surface. 4) Hold in place for about 3 minutes allowing the moisture to help loosen the ink coming from the print head. 5) Place the cartridge back in your printer and run 3 printer cleaning cycles. Once this is done, your cartridge should work fine.

Q. How should I store my cartridges?

A. Store cartridges in an upright position before usage. The ink the cartridge must move to the bottom of the cartridge and pass through a sponge to start working. During shipping cartridges do not always stay in an upright position, causing the ink to collect at the opposite end of the cartridge. For best results place the cartridge in an upright position for several hours before usage.

Q. How long will the ink last if I store it for future use?

A. The shelf life of our imaging products is approximately one year. However, this can be longer or shorter depending on several factors, including humidity and temperature.  Toner cartridges should be used within a 1 2-year period.  MICR toner used to print checks has a six-month shelf life.

Q. Can pictures and photos be printed with compatible or remanufactured ink?

A. Absolutely!  Our products are guaranteed to perform equal to the original manufacturers product, so pictures, photos, etc, can be printed with our ink and toner with amazing results. Plus you’ll be able to save much more by using our compatible products instead of the original manufacturers ink or toner.

Q. Should I clean the printer before installing the ink cartridge?

A. Yes, if possible. You should run the print head cleaning utility once you install your new cartridge. This keeps the nozzles clean and ensures optimal print quality. Please refer to your printer manual for instructions. If applicable, make sure to remove all adhesives and tapes to expose air holes from the cartridge.

Q. Is it bad to leave empty cartridges in my printer?

A. Do not leave empty cartridges in your printer.  Leaving them in your printer may cause the print head to clog. Remember the print head is in the printer, NOT in the cartridge.  Perform a cleaning cycle through your printer utilities option (on your computer) and follow the instructions to print a test page.  If you are not sure how to do this please consult your printers owner’s manual. You may have to repeat this process several times. As a last resort if this fails to solve the problem, replace the cartridge with a new one.  If the problem persists then most likely your print head is clogged – in the printer, NOT in the cartridge. The only way to clear this is to keep performing the cleaning cycle.

Q. Will the laser cartridge always look like the OEM cartridge?

A. Often times it will look like the OEM cartridge, however, extra high yield and jumbo cartridges generally use an after market toner hopper that makes the cartridge look larger. Always look for the arrow found on the cartridge, which will indicate how to insert it. The widest part of the cartridge generally goes in first. Our Media Sciences color cartridges and ink sticks will look slightly different. Media Science products have been reversed engineered to avoid any patent infringement, and offer an excellent alternative to OEM products at a cost savings to you the consumer.

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